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Sevika Janasevana Kendram's products and services will be the customer's first choice and easy accessible at their door step
To sustain its position as the largest Service network in India touching the lives of every citizen in the country
To provide A to Z Products & Services at customer's doorstep with speed and reliability
To provide services to the customers on value-for-money basis
To ensure that the employees are proud to be its main strength and serve its customers with a human touch
To continue to deliver social security services and to enable last mile connectivity as a Government of India platform
Core Values
We will maintain our iconic status as a unique and trusted Service providing organization by
Always providing the human touch in all our interactions with society
Being responsive and reliable
Demonstrating the highest order of integrity, honesty, transparency and professionalism
Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self
Strategic Goals
Achieve the long term goal of financial self-sufficiency by generating surpluses from services & products (existing & new).
Develop, implement and operate a system of standards with accountability for performance
Develop a scalable and flexible technology infrastructure to support our operations
Be the preferred, trusted and reliable service partner for all customers
Ensure that Sevika Janasevana Kendram acquires all required people capabilities to deliver its chosen services portfolio
Be the interface between citizens and the service provider